Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Xử Lý Khiếu Nại Về Buồng Phòng – Easy Level
Th11 21, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
A guest complains about an unclean room, and the staff promises to fix it.
A guest is checking out after a pleasant stay.
A guest is asking for directions to the hotel lobby.
A hotel employee is explaining the breakfast schedule.
Explanation:
Kevin complains that the room is not clean, and Mia apologizes and says housekeeping will clean it right away.
2.
What problem does Kevin report?
The room is not clean and has dust everywhere.
The air conditioner is too loud.
He cannot find his room key.
The television does not work.
Explanation:
Kevin says, “The room is not clean. There is dust everywhere.”
3.
What does Mia say she will do immediately?
Call housekeeping immediately.
Bring breakfast to the room.
Offer Kevin a refund.
Move Kevin to another room.
Explanation:
Mia says, “Yes, I will call housekeeping immediately.”
4.
Why does Mia say, “We will also check the room again after cleaning”?
To explain why the room was dusty
To tell Kevin that no one is available to help
To show that the hotel will make sure the problem is fully resolved
To ask Kevin to clean the room himself
Explanation:
Mia is reassuring Kevin that the staff will not only clean the room but also verify it afterward.
5.
What can be inferred about Kevin after Mia responds?
He no longer wants the room cleaned.
He decides to leave the hotel immediately.
He is willing to wait for the cleaning staff.
He asks to speak with the manager right away.
Explanation:
Kevin says, “I will wait for the cleaning staff now,” which shows he is willing to wait.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Phát Triển Game: Thuyết Trình Lộ Trình Dịch Vụ Live – Easy Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Cùng Xây Dựng Điểm Mạnh Nhóm – Advanced Level
→