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Listening Quiz: Xử Lý Khiếu Nại Về Buồng Phòng – Easy Level
Th11 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A hotel employee is explaining the breakfast schedule.
A guest is checking out after a pleasant stay.
A guest is asking for directions to the hotel lobby.
A guest complains about an unclean room, and the staff promises to fix it.
Explanation:
Kevin complains that the room is not clean, and Mia apologizes and says housekeeping will clean it right away.
2.
What problem does Kevin report?
He cannot find his room key.
The air conditioner is too loud.
The room is not clean and has dust everywhere.
The television does not work.
Explanation:
Kevin says, “The room is not clean. There is dust everywhere.”
3.
What does Mia say she will do immediately?
Bring breakfast to the room.
Call housekeeping immediately.
Offer Kevin a refund.
Move Kevin to another room.
Explanation:
Mia says, “Yes, I will call housekeeping immediately.”
4.
Why does Mia say, “We will also check the room again after cleaning”?
To ask Kevin to clean the room himself
To tell Kevin that no one is available to help
To show that the hotel will make sure the problem is fully resolved
To explain why the room was dusty
Explanation:
Mia is reassuring Kevin that the staff will not only clean the room but also verify it afterward.
5.
What can be inferred about Kevin after Mia responds?
He decides to leave the hotel immediately.
He asks to speak with the manager right away.
He is willing to wait for the cleaning staff.
He no longer wants the room cleaned.
Explanation:
Kevin says, “I will wait for the cleaning staff now,” which shows he is willing to wait.
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