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Listening Quiz: Yêu Cầu Trả Phòng Muộn – Medium Level
Th6 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
Why can’t Michael get a later checkout than the option Laura offers?
The checkout system is not working.
The hotel is fully booked today.
Michael forgot to make a reservation.
Laura has already left for the day.
Explanation:
Laura says, “we are fully booked today,” which explains why a later checkout is not possible.
2.
Until what time can Michael have a late checkout?
11 AM
1 PM
2 PM
12 PM
Explanation:
Laura offers “a late checkout until 12 PM.”
3.
What does Laura say about the fee for late checkout until 12 PM?
It is free today.
It is only available for members.
It depends on the room type.
It costs extra today.
Explanation:
Laura clearly says, “the late checkout until 12 PM is free today.”
4.
Why does Michael ask, “Is there a fee for late checkout?”
He wants to change his room number.
He is checking the hotel’s breakfast hours.
He wants to know whether the service costs money.
He is asking to cancel his reservation.
Explanation:
Michael asks about the fee because he wants to know if late checkout requires payment.
5.
What is the conversation mainly about?
Laura explaining how to make a hotel reservation.
Laura offering a discount on a room upgrade.
Michael complaining about the hotel service.
Michael asking for and receiving information about late checkout.
Explanation:
The conversation focuses on Michael requesting late checkout and Laura explaining the available option, timing, and fee.
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