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Listening Quiz: Phổ Biến Buổi Sáng Cho Đội Lễ Tân – Medium Level
Th8 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Michael’s briefing?
To discuss changes to the hotel menu
To introduce three new employees to the front desk team
To explain the day’s guest arrivals and special requests
To announce a team celebration
Explanation:
Michael’s briefing focuses on the three guests arriving today and their requests, as well as instructions for the front desk team.
2.
What does Mr. Johnson prefer?
A quiet room
Extra towels
A late checkout
A room with a view
Explanation:
Michael says, ‘He prefers a quiet room’ when introducing Mr. Johnson.
3.
What did Mrs. Lee ask for?
A late checkout
Extra towels
A quiet room
Breakfast in her room
Explanation:
Michael states that Mrs. Lee asked for extra towels, and Sophia repeats it.
4.
What does Michael ask the team to do when the guests arrive?
Prepare a welcome gift for each guest
Call them if they are late
Move them to the conference room
Greet them warmly
Explanation:
Michael specifically says, ‘Please make sure to greet them warmly.’
5.
What can be inferred about Sophia’s role in the conversation?
She is the manager of the restaurant
She is a guest staying at the hotel
She is part of the front desk team and is taking notes
She is calling to cancel a reservation
Explanation:
Sophia responds to the briefing, repeats the guest requests, and says she will notify Michael of any issues, which shows she is part of the front desk team and taking notes.
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