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Listening Quiz: Hệ Thống Đặt Phòng Bị Gián Đoạn – Easy Level
Th10 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A plan to train new employees on customer service
A reservation system outage and how the staff will handle it
A discussion about a restaurant menu update
A meeting to change the hotel’s opening hours
Explanation:
The speakers discuss that the reservation system is down, how long it will last, how to take bookings by hand, and how to inform staff and guests.
2.
How long does Sophia say the reservation system will be down?
Until tomorrow morning
About two hours
About two days
For the rest of the week
Explanation:
Sophia says the system will be down for about two hours.
3.
What should the staff do with new bookings while the system is down?
Ask customers to come back later
Reject them completely
Send them directly to IT
Write them down by hand
Explanation:
Sophia says they must write new bookings down by hand.
4.
Why does Mark say, “I will tell the sales team”?
He is offering them a new promotion
He wants to ask them to fix the system
He needs them to cancel all reservations
He plans to inform them about the downtime and booking procedure
Explanation:
After Sophia explains the system is down and bookings must be written by hand, Mark says he will tell the sales team, meaning he will inform them of the situation.
5.
What can be inferred about the guests during the downtime?
They may experience delays and should be informed
They are already aware of the system problem
They will likely receive faster service than usual
They will not be allowed to make any reservations later
Explanation:
Sophia says the outage may cause delays and that they must keep guests informed, so it can be inferred that guests may experience delays and need updates.
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