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Listening Quiz: Thảo Luận Kết Quả Kiểm Tra Phòng – Advanced Level
Th5 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A review of guest checkout procedures
A plan to renovate several hotel rooms
A discussion of room inspection problems and how to address them
A complaint about a delayed meeting schedule
Explanation:
Sarah and James discuss the results of a room inspection, including cleanliness problems and the need to fix them.
2.
Which rooms had dust and stains, according to Sarah?
Rooms 101, 205, and 309
Rooms 214, 320, and 418
Rooms 204, 310, and 412
Rooms 202, 311, and 415
Explanation:
Sarah specifically says that rooms 204, 310, and 412 had dust and stains.
3.
What did Sarah say about the bed linens?
They had been missing from the rooms
Some were stained or wrinkled
They were all newly replaced
They were sent to the laundry room
Explanation:
Sarah says, ‘some linens were stained or wrinkled.’
4.
Why does James suggest scheduling a meeting with the team?
To celebrate the end of the inspection
To assign guests to different floors
To review cleaning standards and procedures
To discuss room rates for next month
Explanation:
Sarah agrees to the meeting specifically ‘to review cleaning standards and procedures,’ which is why James suggests scheduling it.
5.
What can be inferred about the hotel staff after this inspection?
They are already following perfect cleaning procedures
They likely need more training to improve cleaning quality
They are planning to close several rooms permanently
They have no issues with trash bins or linens
Explanation:
Sarah says staff need better training, which suggests the inspection showed a need to improve cleaning quality.
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