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Listening Quiz: Xử Lý Khiếu Nại Bắt Nạt – Medium Level
Th11 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the conversation mainly about?
Scheduling a training session
Planning a company party
Reviewing employee salaries
Handling a bullying complaint
Explanation:
John and Laura discuss an employee complaint about bullying and how to handle it carefully and confidentially.
2.
Who is accused of bullying?
The employee who complained
John
Laura
A senior manager
Explanation:
John says, “A senior manager is the accused.”
3.
What do John and Laura agree to do first?
Investigate the complaint first
Ignore the complaint for now
Fire the senior manager immediately
Announce the issue to the whole office
Explanation:
John says, “Yes, we need to investigate first.”
4.
What can be inferred about how John and Laura plan to handle the complaint?
They want to keep it private until they know more
They plan to ask the employee to resign
They already know the senior manager is guilty
They want to end the discussion quickly
Explanation:
Laura says they must keep it confidential, and John agrees that no one should know yet, which shows they plan to keep it private for now.
5.
What will John and Laura do after speaking with the employee and the senior manager?
Close the complaint without action
Contact the media
Decide the next steps
Hold a public meeting
Explanation:
Laura says, “After the talks, we decide the next steps,” and John agrees.
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Listening Quiz: Kế Hoạch Ứng Phó Dịch Bệnh Khách Sạn – Medium Level
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