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Listening Quiz: Managing Client Expectations – Medium Level
Th2 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế nội thất (English for Interior Designer)
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1.
What is the main topic of the conversation?
Planning a company holiday event
Training a new employee
Resolving a disagreement about project work and payment
Choosing a new office location
Explanation:
Paul and Olivia discuss a client expecting extra work beyond the contract and how to handle it.
2.
What does the client want, according to Paul?
A full refund on the contract
A faster delivery date only
A lower project price
Extra work without extra pay
Explanation:
Paul says the client wants extra work without extra pay.
3.
What solution do Paul and Olivia discuss?
Give the client a discount instead
Do some extra tasks for a fee
Cancel the project immediately
Ignore the client’s request
Explanation:
Paul suggests, and Olivia agrees, that they can do some extra tasks for a fee.
4.
What can be inferred about Paul and Olivia’s approach to the client?
They want to handle the issue politely and clearly
They want to hide the contract terms from the client
They plan to stop communicating with the client
They believe the client has already accepted the proposal
Explanation:
They say they should keep communication clear and honest and explain the limits well.
5.
What will Paul most likely do next?
Ask Olivia to handle all communication
Prepare a proposal for the client
Meet with the client after the client responds
Rewrite the entire contract alone
Explanation:
Paul says, ‘I will prepare a proposal for the client,’ which is the next stated action.
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