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Listening Quiz: Managing Client Expectations – Medium Level
Th2 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế nội thất (English for Interior Designer)
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1.
What is the main topic of the conversation?
Training a new employee
Planning a company holiday event
Resolving a disagreement about project work and payment
Choosing a new office location
Explanation:
Paul and Olivia discuss a client expecting extra work beyond the contract and how to handle it.
2.
What does the client want, according to Paul?
A faster delivery date only
Extra work without extra pay
A lower project price
A full refund on the contract
Explanation:
Paul says the client wants extra work without extra pay.
3.
What solution do Paul and Olivia discuss?
Do some extra tasks for a fee
Ignore the client’s request
Cancel the project immediately
Give the client a discount instead
Explanation:
Paul suggests, and Olivia agrees, that they can do some extra tasks for a fee.
4.
What can be inferred about Paul and Olivia’s approach to the client?
They plan to stop communicating with the client
They want to handle the issue politely and clearly
They believe the client has already accepted the proposal
They want to hide the contract terms from the client
Explanation:
They say they should keep communication clear and honest and explain the limits well.
5.
What will Paul most likely do next?
Ask Olivia to handle all communication
Rewrite the entire contract alone
Meet with the client after the client responds
Prepare a proposal for the client
Explanation:
Paul says, ‘I will prepare a proposal for the client,’ which is the next stated action.
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