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Listening Quiz: Fixing the Business Phone Problem – Easy Level
Th2 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main topic of the conversation?
A problem with the office phone lines and how it will be fixed
A customer complaint about billing errors
A discussion about ordering new office phones
A plan to move the office to a new building
Explanation:
Paul and Mia discuss the office phones dropping calls, contact the telecom provider, and learn that the cables outside will be repaired tonight.
2.
What did the telecom provider find was causing the problem?
The customers were dialing the wrong number
There was a problem with the cables outside
The office phones were unplugged
The phone bill had not been paid
Explanation:
Paul says, ‘They found a problem with the cables outside.’
3.
When will the repair be finished?
By this afternoon
By tonight
Next week
Tomorrow morning
Explanation:
Paul says, ‘Yes, they will repair it by tonight.’
4.
What can be inferred about Mia’s attitude toward the situation?
She is relieved that the issue will be fixed soon
She believes the provider will not come at all
She is unconcerned because the problem is minor
She wants to stop using the office phones permanently
Explanation:
Mia says, ‘Great! That should stop the problem’ and thanks Paul, showing she is relieved the repair will happen soon.
5.
What will Paul most likely do after the repair is done?
Contact a different telecom provider
Ask customers to visit the office in person
Call Mia to tell her the phones are working again
Order new cables for the office
Explanation:
Paul says, ‘I will call you when the repair is done,’ so the next likely action is to call Mia and update her.
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