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Listening Quiz: Fixing the Business Phone Problem – Easy Level
Th2 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main topic of the conversation?
A plan to move the office to a new building
A customer complaint about billing errors
A discussion about ordering new office phones
A problem with the office phone lines and how it will be fixed
Explanation:
Paul and Mia discuss the office phones dropping calls, contact the telecom provider, and learn that the cables outside will be repaired tonight.
2.
What did the telecom provider find was causing the problem?
The office phones were unplugged
The phone bill had not been paid
There was a problem with the cables outside
The customers were dialing the wrong number
Explanation:
Paul says, ‘They found a problem with the cables outside.’
3.
When will the repair be finished?
Next week
By tonight
Tomorrow morning
By this afternoon
Explanation:
Paul says, ‘Yes, they will repair it by tonight.’
4.
What can be inferred about Mia’s attitude toward the situation?
She is unconcerned because the problem is minor
She believes the provider will not come at all
She wants to stop using the office phones permanently
She is relieved that the issue will be fixed soon
Explanation:
Mia says, ‘Great! That should stop the problem’ and thanks Paul, showing she is relieved the repair will happen soon.
5.
What will Paul most likely do after the repair is done?
Ask customers to visit the office in person
Call Mia to tell her the phones are working again
Contact a different telecom provider
Order new cables for the office
Explanation:
Paul says, ‘I will call you when the repair is done,’ so the next likely action is to call Mia and update her.
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