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Listening Quiz: Giải Thích Luật Bảo Vệ Người Tiêu Dùng Cho Khách Hàng – Advanced Level
Th12 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Luật sư (English for Lawyer)
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1.
What is the main purpose of Anna’s conversation with James?
To complain about a broken product
To persuade James to buy goods from a store
To explain James’s consumer rights under the law
To describe how to start a retail business
Explanation:
Anna says she wants to explain James’s rights, and the rest of the conversation focuses on consumer protection law and what James can do if there is a problem with goods.
2.
According to Anna, what should James do if a product is broken?
Wait until the store calls him back
Report it only to the police
Ask for a repair or refund
Throw it away and buy a new one
Explanation:
Anna says, “You can ask for a repair or refund” if the product is broken.
3.
How long does James usually have to make a claim?
60 days
7 days
30 days
14 days
Explanation:
Anna says, “Usually, you have 30 days to claim.”
4.
What can be inferred about James after speaking with Anna?
He has already contacted the consumer protection agency
He now understands his rights better
He no longer needs to keep any proof of purchase
He is required to write a formal complaint immediately
Explanation:
James says, “Thanks, Anna. This helps me understand my rights,” which shows that Anna’s explanation improved his understanding.
5.
What does Anna say James should always keep safe?
The warranty card
The product box
The shopping bag
The store receipt
Explanation:
Anna asks, “Do I need a receipt for proof?” and answers, “Yes, always keep your receipt safe.”
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