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Listening Quiz: Late Delivery Complaint – Easy Level
Th5 5, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
How late did William’s package arrive?
It arrived on time.
It arrived one day late.
It arrived two days late.
It never arrived.
Explanation:
William says his package arrived two days late.
2.
What caused the delay in William’s delivery?
A problem with William’s address
A delay at the shipping center
A canceled payment
A holiday at the store
Explanation:
Jessica explains that there was a delay at the shipping center.
3.
What compensation will William receive?
A full refund for the package
A free replacement package today
A gift card for the shipping delay
A 20% discount on his next order
Explanation:
Jessica says they will give him a 20% discount on his next order.
4.
Why does Jessica say, “We are fixing the problem”?
To show that the company is responding to William’s complaint
To explain that William made a mistake
To ask William to place another order
To tell William to wait at the shipping center
Explanation:
Jessica says this after apologizing for the late delivery, showing that the company is addressing the issue.
5.
What is the main purpose of this conversation?
To arrange a new package delivery time
To discuss a late delivery and resolve the customer’s complaint
To compare shipping companies and their prices
To advertise a discount on all future orders
Explanation:
The conversation focuses on William’s late package, Jessica’s apology, and the compensation offered to resolve the complaint.
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Listening Lesson
Vocabulary Flashcards and Quiz
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