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Listening Quiz: Late Delivery Complaint – Easy Level
Th5 5, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
How late did William’s package arrive?
It arrived on time.
It arrived one day late.
It never arrived.
It arrived two days late.
Explanation:
William says his package arrived two days late.
2.
What caused the delay in William’s delivery?
A holiday at the store
A canceled payment
A delay at the shipping center
A problem with William’s address
Explanation:
Jessica explains that there was a delay at the shipping center.
3.
What compensation will William receive?
A 20% discount on his next order
A gift card for the shipping delay
A full refund for the package
A free replacement package today
Explanation:
Jessica says they will give him a 20% discount on his next order.
4.
Why does Jessica say, “We are fixing the problem”?
To show that the company is responding to William’s complaint
To ask William to place another order
To tell William to wait at the shipping center
To explain that William made a mistake
Explanation:
Jessica says this after apologizing for the late delivery, showing that the company is addressing the issue.
5.
What is the main purpose of this conversation?
To advertise a discount on all future orders
To arrange a new package delivery time
To compare shipping companies and their prices
To discuss a late delivery and resolve the customer’s complaint
Explanation:
The conversation focuses on William’s late package, Jessica’s apology, and the compensation offered to resolve the complaint.
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Listening Lesson
Vocabulary Flashcards and Quiz
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