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Listening Quiz: Onboarding a New Carrier – Easy Level
Th6 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main purpose of Anna’s conversation with James?
To schedule a delivery for a customer
To introduce James to the support team
To discuss a problem with a late package
To explain the company’s delivery standards
Explanation:
Anna says she will explain their delivery standards, and the conversation covers on-time deliveries, careful handling, and reporting issues.
2.
According to Anna, what must happen if there is a problem with a delivery?
It should be sent back to the customer
It should be delayed until the next day
It should be reported immediately
It should be handled only by Anna
Explanation:
Anna says, “Please report any issues immediately.”
3.
How can James report problems?
By emailing the warehouse manager only
By using the online system or calling support
By waiting until the next meeting
By asking the customer to call first
Explanation:
Anna explains that problems can be reported using the online system or by calling support.
4.
What can be inferred about the company’s delivery policy?
The company allows late deliveries if drivers are busy
The company cares about customer satisfaction and package safety
The company wants James to create a new delivery system
The company only delivers to nearby customers
Explanation:
The conversation emphasizes on-time deliveries to avoid customer problems and careful package handling, showing concern for customers and safety.
5.
Why does James say, “We will train our drivers to do that”?
To request more information about support
To complain that the rule is too strict
To ask Anna to change the delivery standards
To show that he understands the handling rule and will follow it
Explanation:
James responds after Anna says packages must be handled carefully, so his comment shows understanding and agreement to follow that rule.
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