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Listening Quiz: Reporting Damaged Goods – Easy Level
Th5 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What problem does Mia report to Robert?
Some goods arrived damaged.
The shipment was delayed.
The insurance company lost the form.
Robert forgot to sign the report.
Explanation:
Mia says, “Some goods arrived damaged,” which is the problem she reports.
2.
What did Mia do to document the damage?
She called the supplier.
She returned the goods immediately.
She wrote a refund request.
She took pictures of the damage.
Explanation:
Mia says she took pictures of the damage, so that is how she documented it.
3.
Why does Robert tell Mia to include all details?
To delay the report until later.
To cancel the shipment.
To avoid sending any photos.
To help the insurance company review the damage report.
Explanation:
Robert says they need to report the problem and asks Mia to include all details, which shows he wants the insurance company to have complete information.
4.
What can be inferred about Mia’s next step after sending the report?
She will repair the goods herself.
She will call the insurance company today.
She will ignore the damage report.
She will wait for Robert to file the form.
Explanation:
Mia says, “I will call the insurance company today,” so that is the implied next step.
5.
What is the main purpose of the conversation?
To discuss a new product order.
To compare shipping companies.
To report damaged goods and contact insurance.
To plan a company meeting.
Explanation:
The conversation focuses on damaged goods, preparing a damage report, sending it to insurance, and asking about next steps.
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