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Listening Quiz: Lo Ngại Khách Hàng về Sự Cố Sản Phẩm – Advanced Level
Th10 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
A report about a product outage and how it is being handled
A disagreement about billing problems
A discussion about a new product launch
A meeting to train customer support staff
Explanation:
Daniel and Mia discuss that the product is down, the cause is a server failure, and how the team is responding.
2.
How long does Mia expect the outage to last?
Until the next billing cycle
About 30 minutes
The rest of the day
Two hours
Explanation:
Mia says, ‘We expect it to last two hours.’
3.
What caused the problem with the product?
A software update
A customer complaint
A billing error
A server failure
Explanation:
Mia explains that ‘A server failure caused the issue.’
4.
What should customers do if they need help during the outage?
Restart the product themselves
Wait for the next update
Use the backup system
Contact support anytime
Explanation:
Mia says, ‘They can contact support anytime.’
5.
What can be inferred about the company’s response to the outage?
The team is actively working to fix the issue and keep customers informed
The outage will definitely last longer than two hours
The company is not communicating with customers
The problem is caused by billing and cannot be resolved
Explanation:
Mia says the team is working hard and that updates are sent every 30 minutes, which shows active response and communication.
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Tiếng Anh Marketing: Lo Ngại Khách Hàng về Sự Cố Sản Phẩm – Advanced Level
Tiếp theo:
Tiếng Anh Cơ Khí: Lời Khuyên Về Phân Loại Khu Vực ATEX – Medium Level
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