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Listening Quiz: Lo Ngại Khách Hàng về Sự Cố Sản Phẩm – Advanced Level
Th10 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
A meeting to train customer support staff
A discussion about a new product launch
A disagreement about billing problems
A report about a product outage and how it is being handled
Explanation:
Daniel and Mia discuss that the product is down, the cause is a server failure, and how the team is responding.
2.
How long does Mia expect the outage to last?
The rest of the day
Until the next billing cycle
Two hours
About 30 minutes
Explanation:
Mia says, ‘We expect it to last two hours.’
3.
What caused the problem with the product?
A server failure
A customer complaint
A billing error
A software update
Explanation:
Mia explains that ‘A server failure caused the issue.’
4.
What should customers do if they need help during the outage?
Contact support anytime
Wait for the next update
Use the backup system
Restart the product themselves
Explanation:
Mia says, ‘They can contact support anytime.’
5.
What can be inferred about the company’s response to the outage?
The problem is caused by billing and cannot be resolved
The outage will definitely last longer than two hours
The team is actively working to fix the issue and keep customers informed
The company is not communicating with customers
Explanation:
Mia says the team is working hard and that updates are sent every 30 minutes, which shows active response and communication.
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Tiếng Anh Marketing: Lo Ngại Khách Hàng về Sự Cố Sản Phẩm – Advanced Level
Tiếp theo:
Tiếng Anh Cơ Khí: Lời Khuyên Về Phân Loại Khu Vực ATEX – Medium Level
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