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Listening Quiz: Xử Lý Phê Duyệt Trước cho Thuốc Không Trong Danh Mục – Easy Level
Th9 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Dược sĩ (English for Pharmacist)
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1.
What are Olivia and Paul mainly discussing?
A hospital billing error that needs correction
A request to refill a regular medication
A patient’s appointment with a specialist
A prior authorization request for a non-formulary medication
Explanation:
The conversation is about handling a prior authorization request for a non-formulary drug and gathering the information needed to get it approved.
2.
What information does the insurance company want first?
Medical reasons and patient history
A prescription from the pharmacy
A copy of the patient’s insurance card
A list of alternative medications
Explanation:
Olivia says the insurance company needs more information first, and specifically that they want medical reasons and patient history.
3.
What does Paul offer to do?
Approve the request immediately
Gather the documents for Olivia
Change the medication to a regular drug
Call the insurance company directly
Explanation:
Paul says, “I can gather the documents for you,” which means he offers to collect the needed papers.
4.
Why does Olivia say Paul’s help will speed up the process?
Because the medication is now on the formulary
Because gathering the documents will help complete the insurance requirements faster
Because the insurance company no longer needs any information
Because he already approved the request
Explanation:
Olivia says Paul gathering the documents will speed up the process, which implies that collecting the required information more quickly will help move the request forward.
5.
Why does Olivia contact Paul at the start of the conversation?
To invite him to a patient meeting
To ask him to prescribe a different drug
To tell him the request has already been denied
To ask him for help with the prior authorization request
Explanation:
Olivia says, “Hi Paul, I need your help,” and then explains the prior authorization request, showing that she is asking him for assistance.
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