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Listening Quiz: Giải quyết tranh chấp thanh toán với nhà cung cấp – Advanced Level
Th6 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main topic of the conversation?
A plan to change the company budget
A disagreement about a supplier payment
A delay in shipping products to customers
A new hiring decision for the accounts team
Explanation:
The conversation is about a supplier claiming the company paid less than agreed and the steps Emma and David take to resolve the payment dispute.
2.
What did Emma find after reviewing the invoice and payment records?
The supplier had already been paid twice
The accounts team had made a new invoice
The invoice had been lost
The payment matched the invoice
Explanation:
Emma says she reviewed the records twice and found that the payment matches the invoice.
3.
What did the accounts team confirm?
The payment was correct and complete
The supplier had canceled the order
The invoice needed to be rewritten
The payment had not been processed at all
Explanation:
Emma reports that the accounts team confirmed the payment was correct and complete.
4.
Why does David tell Emma to be polite and clear in her message to the supplier?
He wants Emma to avoid explaining the issue
He is planning to end the contract immediately
He wants to maintain a good business relationship
He thinks the supplier is definitely wrong
Explanation:
David explicitly says, ‘Tell them we want to keep a good relationship,’ which shows he wants the message to be polite and clear to preserve the relationship.
5.
What will Emma most likely do next?
Ask the shipping department for a new delivery
Contact the supplier and explain the situation
Ignore the issue and wait for the supplier to respond
Rewrite the invoice before speaking to anyone
Explanation:
Emma says, ‘I will contact the supplier today and explain the situation,’ so this is the clear next action.
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