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Listening Quiz: Phản hồi một đánh giá tích cực trên TripAdvisor – Easy Level
Th1 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What are Paul and Sarah mainly doing in the conversation?
Discussing how to respond to a positive TripAdvisor review
Complainiing about a negative guest comment
Choosing a new online booking system
Planning a marketing campaign for a hotel
Explanation:
They talk about the new positive review and agree on a friendly reply to post on TripAdvisor.
2.
What message does Paul decide to post first?
Thank you for your kind words.
Your reservation is confirmed.
We are sorry for the delay.
Please leave another review.
Explanation:
Paul says, ‘I will write: Thank you for your kind words.’
3.
What does Sarah suggest adding to the reply?
A request for a longer review
We look forward to your next visit
A discount for future guests
An apology for any problems
Explanation:
Sarah says to add, ‘We look forward to your next visit.’
4.
Why does Sarah say the reply should be friendly and warm?
To make the guest feel appreciated
To convince the guest to change hotels
To ask the guest for more money
To avoid posting a response at all
Explanation:
Sarah agrees that a kind reply is important and says the message should sound friendly and warm.
5.
What can be inferred about Paul after the conversation?
He is unsure whether the review was positive
He wants Sarah to write the review for him
He plans to delete the guest’s comment
He is ready to post the response immediately
Explanation:
Paul says, ‘Done. I will post it now,’ which shows he is ready to publish the reply right away.
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Luyện tập thêm về bài học này:
Listening Lesson
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