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Listening Quiz: Rà soát dữ liệu ứng dụng khách hàng thân thiết với chủ nhà hàng – Advanced Level
Th8 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is Jessica mainly doing in the conversation?
She is explaining how to build a new loyalty app from scratch.
She is complaining that customers never return to the store.
She is presenting loyalty app data and suggesting ways to respond to it.
She is asking Paul to redesign the weekend schedule.
Explanation:
Jessica reviews the loyalty app data, explains the patterns she found, and suggests actions such as discounts and reminders.
2.
According to Jessica, which days have the highest visits?
Wednesdays and Thursdays
Mondays and Tuesdays
Sundays only
Fridays and Saturdays
Explanation:
Jessica says, ‘Fridays and Saturdays have the highest visits.’
3.
What percentage of customers visit more than once a week?
10%
20%
50%
80%
Explanation:
Jessica states that ‘about 20% visit more than once a week.’
4.
What can be inferred about many customers who visit on Fridays and Saturdays?
They are likely planning their visits before the weekend.
They visit less often than other customers.
They only come because of special discounts.
They prefer to avoid busy days.
Explanation:
Jessica says that people seem to plan visits before weekends, which explains why Fridays and Saturdays are popular.
5.
What will Jessica and Paul do to keep track of customer behavior?
Call customers who visit less often
Change the loyalty app design immediately
Review the app data weekly
Stop offering discounts to frequent visitors
Explanation:
Jessica says, ‘We will monitor the app data weekly,’ which directly states how they will track changes.
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