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Listening Quiz: Rà soát dữ liệu ứng dụng khách hàng thân thiết với chủ nhà hàng – Advanced Level
Th8 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is Jessica mainly doing in the conversation?
She is asking Paul to redesign the weekend schedule.
She is explaining how to build a new loyalty app from scratch.
She is presenting loyalty app data and suggesting ways to respond to it.
She is complaining that customers never return to the store.
Explanation:
Jessica reviews the loyalty app data, explains the patterns she found, and suggests actions such as discounts and reminders.
2.
According to Jessica, which days have the highest visits?
Fridays and Saturdays
Wednesdays and Thursdays
Sundays only
Mondays and Tuesdays
Explanation:
Jessica says, ‘Fridays and Saturdays have the highest visits.’
3.
What percentage of customers visit more than once a week?
80%
20%
50%
10%
Explanation:
Jessica states that ‘about 20% visit more than once a week.’
4.
What can be inferred about many customers who visit on Fridays and Saturdays?
They visit less often than other customers.
They prefer to avoid busy days.
They only come because of special discounts.
They are likely planning their visits before the weekend.
Explanation:
Jessica says that people seem to plan visits before weekends, which explains why Fridays and Saturdays are popular.
5.
What will Jessica and Paul do to keep track of customer behavior?
Stop offering discounts to frequent visitors
Review the app data weekly
Change the loyalty app design immediately
Call customers who visit less often
Explanation:
Jessica says, ‘We will monitor the app data weekly,’ which directly states how they will track changes.
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