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Listening Quiz: Biến trải nghiệm tiêu cực thành tích cực – Medium Level
Th4 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the conversation mainly about?
Two friends planning a dinner together
A technician explaining how to repair an air conditioner
A hotel employee helping a guest solve a room problem
A guest complaining about food in the hotel restaurant
Explanation:
David apologizes for the broken air conditioner, sends a technician, and offers Emily a free dinner, showing that the main focus is helping a guest with a room problem.
2.
What problem did Emily have in her room?
The television was broken
The lights would not turn on
The air conditioner was not working
The bed was uncomfortable
Explanation:
Emily says, ‘The air conditioner was not working.’
3.
What did David offer Emily besides fixing the air conditioner?
A later checkout time
A free dinner tonight
A free breakfast
A room upgrade
Explanation:
David says, ‘Also, I want to offer you a free dinner tonight.’
4.
How did Emily probably feel after the air conditioner was fixed?
Relieved and able to enjoy her stay
Confused about who fixed it
Annoyed that the problem had been solved
Uninterested in the hotel service
Explanation:
Emily says, ‘Great! Now I can relax and enjoy my stay,’ which shows she felt relieved after the repair.
5.
Why does David offer Emily a free dinner?
To make up for the inconvenience and improve her experience
To convince her to leave the hotel
To ask her to report the technician
To celebrate a special event
Explanation:
David apologizes for the trouble and says he wants Emily happy and comfortable, so the dinner is meant to make up for the inconvenience and improve her stay.
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