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Listening Quiz: Rà soát kế hoạch khách hàng – Easy Level
Th2 10, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What did Mark say was missing from Emily’s account plan?
A new customer survey
A gap analysis
A summary of last quarter’s sales
A list of meeting attendees
Explanation:
Mark said the plan was good but missing a gap analysis.
2.
What does Mark say a gap analysis shows?
The company’s monthly budget
The difference between current and target
The names of competitors
The total number of customers
Explanation:
Mark explains that a gap analysis shows the difference between current and target.
3.
What else does Mark ask Emily to include in the plan?
Customer needs and competitor info
Employee salaries and office hours
Shipping records and tax forms
Product photos and advertisements
Explanation:
Mark says, ‘Also, include customer needs and competitor info.’
4.
Why does Mark explain the purpose of a gap analysis to Emily?
To criticize her plan unfairly
To suggest she ignore competitor information
To help her understand how to improve the plan
To ask her to cancel the account plan
Explanation:
Mark explains what a gap analysis is and why it is important so Emily can improve the plan.
5.
What will Emily most likely do next?
Send the plan to the customer immediately
Start a new account plan from the beginning
Add the missing information and update the plan
Ask Mark to write the entire plan for her
Explanation:
Emily says she will add that part and update the plan today.
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