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Listening Quiz: Rà soát kế hoạch khách hàng – Easy Level
Th2 10, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What did Mark say was missing from Emily’s account plan?
A list of meeting attendees
A summary of last quarter’s sales
A new customer survey
A gap analysis
Explanation:
Mark said the plan was good but missing a gap analysis.
2.
What does Mark say a gap analysis shows?
The company’s monthly budget
The names of competitors
The difference between current and target
The total number of customers
Explanation:
Mark explains that a gap analysis shows the difference between current and target.
3.
What else does Mark ask Emily to include in the plan?
Product photos and advertisements
Customer needs and competitor info
Employee salaries and office hours
Shipping records and tax forms
Explanation:
Mark says, ‘Also, include customer needs and competitor info.’
4.
Why does Mark explain the purpose of a gap analysis to Emily?
To ask her to cancel the account plan
To help her understand how to improve the plan
To criticize her plan unfairly
To suggest she ignore competitor information
Explanation:
Mark explains what a gap analysis is and why it is important so Emily can improve the plan.
5.
What will Emily most likely do next?
Ask Mark to write the entire plan for her
Add the missing information and update the plan
Start a new account plan from the beginning
Send the plan to the customer immediately
Explanation:
Emily says she will add that part and update the plan today.
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