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Listening Quiz: Phàn nàn về hỗ trợ kỹ thuật chậm – Medium Level
Th4 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the conversation mainly about?
C. Michael is thanking the vendor for solving his problem
B. Anna is asking Michael to buy a new computer
A. Michael is upset because a vendor’s technical support was too slow
D. Anna and Michael are planning a business trip
Explanation:
Michael says he is upset because the vendor took too long to help, and the rest of the conversation focuses on the slow support.
2.
How long did Michael wait for a reply?
A. One day
B. Two days
D. One week
C. Three days
Explanation:
Michael says, ‘I waited three days for a reply.’
3.
What did Anna suggest Michael should do?
C. Wait another three days
D. Write a public review
A. Stop contacting the vendor
B. Call them again
Explanation:
Anna says, ‘You should call them again.’
4.
What can be inferred about Michael’s need for help?
A. It was not urgent
C. He already solved the problem himself
D. He wanted to speak to a different customer
B. He needed help quickly
Explanation:
Michael says, ‘I needed help quickly,’ which shows the help was urgent.
5.
What will Michael likely do next?
B. Ignore the problem and do nothing
D. Ask Anna to contact the vendor for him
C. Cancel his service immediately
A. Call the vendor today
Explanation:
Michael says, ‘I will call today for faster help,’ which directly states his next action.
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