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Listening Quiz: Phàn nàn về hỗ trợ kỹ thuật chậm – Medium Level
Th4 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the conversation mainly about?
A. Michael is upset because a vendor’s technical support was too slow
B. Anna is asking Michael to buy a new computer
C. Michael is thanking the vendor for solving his problem
D. Anna and Michael are planning a business trip
Explanation:
Michael says he is upset because the vendor took too long to help, and the rest of the conversation focuses on the slow support.
2.
How long did Michael wait for a reply?
D. One week
A. One day
B. Two days
C. Three days
Explanation:
Michael says, ‘I waited three days for a reply.’
3.
What did Anna suggest Michael should do?
D. Write a public review
C. Wait another three days
A. Stop contacting the vendor
B. Call them again
Explanation:
Anna says, ‘You should call them again.’
4.
What can be inferred about Michael’s need for help?
C. He already solved the problem himself
B. He needed help quickly
A. It was not urgent
D. He wanted to speak to a different customer
Explanation:
Michael says, ‘I needed help quickly,’ which shows the help was urgent.
5.
What will Michael likely do next?
A. Call the vendor today
C. Cancel his service immediately
B. Ignore the problem and do nothing
D. Ask Anna to contact the vendor for him
Explanation:
Michael says, ‘I will call today for faster help,’ which directly states his next action.
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