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Listening Quiz: Phàn nàn về hỗ trợ kỹ thuật chậm – Medium Level
Th4 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the conversation mainly about?
B. Anna is asking Michael to buy a new computer
A. Michael is upset because a vendor’s technical support was too slow
D. Anna and Michael are planning a business trip
C. Michael is thanking the vendor for solving his problem
Explanation:
Michael says he is upset because the vendor took too long to help, and the rest of the conversation focuses on the slow support.
2.
How long did Michael wait for a reply?
D. One week
A. One day
C. Three days
B. Two days
Explanation:
Michael says, ‘I waited three days for a reply.’
3.
What did Anna suggest Michael should do?
C. Wait another three days
B. Call them again
A. Stop contacting the vendor
D. Write a public review
Explanation:
Anna says, ‘You should call them again.’
4.
What can be inferred about Michael’s need for help?
B. He needed help quickly
C. He already solved the problem himself
D. He wanted to speak to a different customer
A. It was not urgent
Explanation:
Michael says, ‘I needed help quickly,’ which shows the help was urgent.
5.
What will Michael likely do next?
B. Ignore the problem and do nothing
C. Cancel his service immediately
D. Ask Anna to contact the vendor for him
A. Call the vendor today
Explanation:
Michael says, ‘I will call today for faster help,’ which directly states his next action.
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