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Listening Quiz: Phàn nàn về hỗ trợ kỹ thuật chậm – Medium Level
Th4 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the conversation mainly about?
D. Anna and Michael are planning a business trip
B. Anna is asking Michael to buy a new computer
C. Michael is thanking the vendor for solving his problem
A. Michael is upset because a vendor’s technical support was too slow
Explanation:
Michael says he is upset because the vendor took too long to help, and the rest of the conversation focuses on the slow support.
2.
How long did Michael wait for a reply?
D. One week
A. One day
B. Two days
C. Three days
Explanation:
Michael says, ‘I waited three days for a reply.’
3.
What did Anna suggest Michael should do?
B. Call them again
A. Stop contacting the vendor
D. Write a public review
C. Wait another three days
Explanation:
Anna says, ‘You should call them again.’
4.
What can be inferred about Michael’s need for help?
C. He already solved the problem himself
B. He needed help quickly
A. It was not urgent
D. He wanted to speak to a different customer
Explanation:
Michael says, ‘I needed help quickly,’ which shows the help was urgent.
5.
What will Michael likely do next?
D. Ask Anna to contact the vendor for him
A. Call the vendor today
B. Ignore the problem and do nothing
C. Cancel his service immediately
Explanation:
Michael says, ‘I will call today for faster help,’ which directly states his next action.
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