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Listening Quiz: Cuộc gọi xử lý sự cố liên đội – Medium Level
Th5 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the main topic of the conversation?
A discussion about planning a new payment feature
A production outage affecting the payment service
A customer complaint about a delayed order
A training session on database management
Explanation:
Mia opens by saying there is a production outage, and the conversation focuses on the payment service being down and how to investigate it.
2.
What error message appears in the logs?
A network failure error
A database login error
A timeout error
A payment declined error
Explanation:
Mia says, ‘Yes, a timeout error appears in the logs.’
3.
What does Mia say she will check first?
The customer support tickets
The database connection
The payment settings
The server backup
Explanation:
After Robert asks about the database connection, Mia says, ‘Not yet. I will check it now.’ She later adds that she will start with the database.
4.
What can be inferred about the payment service problem?
It is related to a new marketing campaign
It only affects internal staff and not customers
It has already been fully fixed
It is likely causing customers to be unable to complete payments
Explanation:
Mia says the payment service is down and that customers cannot pay, so the outage is preventing customers from completing payments.
5.
Why does Robert tell Mia to check the network between services?
He wants her to confirm the issue is caused by a customer complaint
He is asking her to cancel the payment service
He wants her to prepare a status report for next week
He suggests another possible cause of the outage
Explanation:
Robert says, ‘Please also check the network between services,’ which shows he is suggesting another area to investigate as a possible cause of the outage.
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