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Listening Quiz: Cuộc họp dịch vụ khách hàng về vấn đề tồn kho – Easy Level
Th11 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the main topic of the conversation?
A review of employee vacation schedules
A discussion about a stock shortage and how to solve it
A complaint about customer service hours
A plan for opening a new store
Explanation:
Emma and Michael talk about items being out of stock, unhappy customers, delayed suppliers, and steps to fix the problem.
2.
What does Michael say is one cause of the stock problem?
The inventory system is broken
Some suppliers are delayed
Customers are ordering too much
The team is on vacation
Explanation:
Michael says, “Yes, some suppliers are delayed.”
3.
What will Emma ask the team to do?
Check the supply chain
Contact new suppliers today
Meet again next month
Update the inventory system daily
Explanation:
After Michael says they must update the inventory system daily, Emma says, “I will ask the team to do that.”
4.
How do Emma and Michael feel about the stock problem?
They expect the problem to fix itself
They are concerned and want to solve it quickly
They believe customers are not affected
They think it is a minor issue that can wait
Explanation:
They say customers are unhappy, they need to find the cause fast, and they plan immediate actions, which shows concern and urgency.
5.
What will Michael do next?
Contact some new suppliers today
Check progress next month
Ask customers to wait patiently
Meet the team to update the inventory system
Explanation:
Michael says, “I will contact some new suppliers today,” which states his next action directly.
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