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Listening Quiz: Thảo Luận Về Tính Năng AI Cho Dịch Vụ Khách Hàng – Easy Level
Th5 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kiến trúc sư hệ thống (English for Systems Architect)
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1.
What is the main topic of the conversation?
Discussing whether to adopt AI for customer service
Planning a company holiday event
Choosing a new office location
Reviewing employee vacation requests
Explanation:
Kevin and Sarah talk about the feasibility, cost, benefits, risks, and testing of AI features for customer service.
2.
According to Kevin, what is one benefit of using AI in customer service?
It eliminates all customer complaints
It answers customer questions faster
It requires no initial investment
It replaces every human employee
Explanation:
Kevin says, ‘AI can help answer customer questions faster.’
3.
What did Kevin say about the cost of adding AI?
It is cheap from the beginning and later becomes costly
It only saves money during the first month
It has no cost at all
The initial cost is high, but it saves money later
Explanation:
Kevin explains that ‘The initial cost is high, but it saves money later.’
4.
What can be inferred about Sarah’s attitude during the discussion?
She strongly opposes any changes to customer service
She is cautiously positive and asks practical questions
She already knows all the technical details
She is uninterested in the idea of AI
Explanation:
Sarah asks about ease, cost, customer reaction, risks, and a pilot project, which shows she is interested but careful and practical.
5.
What do Kevin and Sarah decide to do next?
Wait until next year to revisit the idea
Cancel the feasibility study
Launch a full company-wide rollout immediately
Start a small pilot project
Explanation:
Sarah asks if they should start a pilot project soon, and Kevin agrees that a small test will show real results.
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