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Listening Quiz: Thảo Luận Về Tính Năng AI Cho Dịch Vụ Khách Hàng – Easy Level
Th5 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kiến trúc sư hệ thống (English for Systems Architect)
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1.
What is the main topic of the conversation?
Choosing a new office location
Planning a company holiday event
Reviewing employee vacation requests
Discussing whether to adopt AI for customer service
Explanation:
Kevin and Sarah talk about the feasibility, cost, benefits, risks, and testing of AI features for customer service.
2.
According to Kevin, what is one benefit of using AI in customer service?
It requires no initial investment
It replaces every human employee
It answers customer questions faster
It eliminates all customer complaints
Explanation:
Kevin says, ‘AI can help answer customer questions faster.’
3.
What did Kevin say about the cost of adding AI?
It has no cost at all
The initial cost is high, but it saves money later
It only saves money during the first month
It is cheap from the beginning and later becomes costly
Explanation:
Kevin explains that ‘The initial cost is high, but it saves money later.’
4.
What can be inferred about Sarah’s attitude during the discussion?
She is uninterested in the idea of AI
She strongly opposes any changes to customer service
She is cautiously positive and asks practical questions
She already knows all the technical details
Explanation:
Sarah asks about ease, cost, customer reaction, risks, and a pilot project, which shows she is interested but careful and practical.
5.
What do Kevin and Sarah decide to do next?
Wait until next year to revisit the idea
Start a small pilot project
Launch a full company-wide rollout immediately
Cancel the feasibility study
Explanation:
Sarah asks if they should start a pilot project soon, and Kevin agrees that a small test will show real results.
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