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Listening Quiz: Xử Lý Khiếu Nại Khách Hàng Về Giao Hàng Trễ – Advanced Level
Th1 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên viết tài liệu kỹ thuật (English for Technical Writer)
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1.
What item did Emily order last week?
A laptop
A smartphone
A tablet
A printer
Explanation:
Emily says, ‘I ordered a laptop last week.’
2.
What order number does Emily give James?
54321
12345
13524
12435
Explanation:
Emily says her order number is 12345.
3.
Why is the delivery late?
Emily entered the wrong address
The item is out of stock
There was a problem with the shipping company
James forgot to place the order
Explanation:
James says the delivery is delayed because there was a problem with the shipping company.
4.
Why does James say he will contact the courier?
To find a different laptop model
To change Emily’s order number
To cancel Emily’s order
To ask for faster delivery
Explanation:
James says he will contact the courier and ask for faster delivery.
5.
What can be inferred about Emily’s situation?
She already received a refund
She needs the laptop soon
She wants to change her order to another item
She is not concerned about receiving the laptop
Explanation:
Emily says, ‘I really need it soon,’ which shows she needs the laptop quickly.
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Listening Lesson
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