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Listening Quiz: Xử Lý Khiếu Nại Khách Hàng Về Giao Hàng Trễ – Advanced Level
Th1 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên viết tài liệu kỹ thuật (English for Technical Writer)
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1.
What item did Emily order last week?
A tablet
A printer
A laptop
A smartphone
Explanation:
Emily says, ‘I ordered a laptop last week.’
2.
What order number does Emily give James?
12435
12345
54321
13524
Explanation:
Emily says her order number is 12345.
3.
Why is the delivery late?
There was a problem with the shipping company
The item is out of stock
Emily entered the wrong address
James forgot to place the order
Explanation:
James says the delivery is delayed because there was a problem with the shipping company.
4.
Why does James say he will contact the courier?
To change Emily’s order number
To cancel Emily’s order
To ask for faster delivery
To find a different laptop model
Explanation:
James says he will contact the courier and ask for faster delivery.
5.
What can be inferred about Emily’s situation?
She needs the laptop soon
She already received a refund
She is not concerned about receiving the laptop
She wants to change her order to another item
Explanation:
Emily says, ‘I really need it soon,’ which shows she needs the laptop quickly.
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Listening Lesson
Vocabulary Flashcards and Quiz
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