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Listening Quiz: Xử Lý Khiếu Nại Khách Hàng Về Giao Hàng Trễ – Advanced Level
Th1 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên viết tài liệu kỹ thuật (English for Technical Writer)
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1.
What item did Emily order last week?
A printer
A smartphone
A tablet
A laptop
Explanation:
Emily says, ‘I ordered a laptop last week.’
2.
What order number does Emily give James?
13524
12345
12435
54321
Explanation:
Emily says her order number is 12345.
3.
Why is the delivery late?
James forgot to place the order
The item is out of stock
Emily entered the wrong address
There was a problem with the shipping company
Explanation:
James says the delivery is delayed because there was a problem with the shipping company.
4.
Why does James say he will contact the courier?
To find a different laptop model
To ask for faster delivery
To change Emily’s order number
To cancel Emily’s order
Explanation:
James says he will contact the courier and ask for faster delivery.
5.
What can be inferred about Emily’s situation?
She needs the laptop soon
She is not concerned about receiving the laptop
She wants to change her order to another item
She already received a refund
Explanation:
Emily says, ‘I really need it soon,’ which shows she needs the laptop quickly.
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Listening Lesson
Vocabulary Flashcards and Quiz
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