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Listening Quiz: Trình Bày Tại Hội Nghị Ngành Du Lịch – Medium Level
Th10 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the main topic of Michael’s presentation?
Ways to travel more cheaply
Tips for improving tours through service and safety
The history of tour companies
How to plan a tour conference
Explanation:
Michael shares ideas from a tour conference about customer service, safety, technology, and feedback to improve tours.
2.
According to Michael, what should tour staff do first when greeting guests?
Ask for feedback
Smile at them
Explain safety rules
Give them a map
Explanation:
Michael says, ‘First, always greet guests with a smile.’
3.
How does Michael suggest handling problems during tours?
Ignore the guest until the tour ends
Ask another worker to solve it
Stay calm and listen carefully
Offer a refund immediately
Explanation:
Michael advises, ‘Stay calm and listen carefully to the guest.’
4.
What can be inferred about Linda after hearing Michael’s advice?
She thinks technology should be avoided
She feels more confident about improving her tours
She disagrees with Michael’s suggestions
She plans to stop giving tours
Explanation:
Linda says, ‘I feel ready to improve my tours now,’ which shows she feels more confident after hearing the advice.
5.
What does Michael say tour staff should do after tours?
Ask for feedback
Offer guests extra snacks
Send guests a printed brochure
Review safety rules with the team
Explanation:
Michael says, ‘always ask for feedback after tours.’
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