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Listening Quiz: Thuyết Trình Đánh Giá Nhà Cung Cấp Sau Triển Khai – Advanced Level
Th3 31, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main purpose of Linda and Kevin’s conversation?
To review a vendor’s performance after a project
To introduce a new product to customers
To plan a company holiday event
To negotiate a lower price with a supplier
Explanation:
The conversation is a post-implementation vendor review where Linda and Kevin discuss the vendor’s delivery, quality, support, and cost.
2.
What did Linda say about the vendor’s product delivery?
It was canceled at the last minute
It arrived late and damaged
It required a second shipment
It was punctual and smooth
Explanation:
Linda says the vendor delivered the product on time, and Kevin adds that the delivery was punctual and smooth.
3.
What concern did Linda mention about the vendor’s customer support?
It was expensive and difficult to use
It was rude to the team
It was unavailable during business hours
It was responsive but slow at times
Explanation:
Linda states that customer support was responsive but slow at times, and Kevin agrees the response time could improve.
4.
What can be inferred about Kevin’s opinion of the vendor?
He wants to stop all future communication with the vendor immediately
He thinks cost is the only important factor
He thinks the vendor has strengths but still needs improvement
He believes the vendor is perfect in every way
Explanation:
Kevin agrees there were positives like fair pricing, but he also says they need to improve quality first, showing a mixed opinion.
5.
What will Kevin do next according to the conversation?
Schedule a customer support training session
Prepare a detailed report
Call the vendor to cancel the contract
Order more products from the vendor
Explanation:
Kevin says, ‘I will prepare a detailed report,’ which is the next action he states.
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