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Listening Quiz: Thuyết Trình Đánh Giá Nhà Cung Cấp Sau Triển Khai – Advanced Level
Th3 31, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main purpose of Linda and Kevin’s conversation?
To plan a company holiday event
To negotiate a lower price with a supplier
To introduce a new product to customers
To review a vendor’s performance after a project
Explanation:
The conversation is a post-implementation vendor review where Linda and Kevin discuss the vendor’s delivery, quality, support, and cost.
2.
What did Linda say about the vendor’s product delivery?
It required a second shipment
It arrived late and damaged
It was punctual and smooth
It was canceled at the last minute
Explanation:
Linda says the vendor delivered the product on time, and Kevin adds that the delivery was punctual and smooth.
3.
What concern did Linda mention about the vendor’s customer support?
It was unavailable during business hours
It was rude to the team
It was responsive but slow at times
It was expensive and difficult to use
Explanation:
Linda states that customer support was responsive but slow at times, and Kevin agrees the response time could improve.
4.
What can be inferred about Kevin’s opinion of the vendor?
He wants to stop all future communication with the vendor immediately
He thinks cost is the only important factor
He believes the vendor is perfect in every way
He thinks the vendor has strengths but still needs improvement
Explanation:
Kevin agrees there were positives like fair pricing, but he also says they need to improve quality first, showing a mixed opinion.
5.
What will Kevin do next according to the conversation?
Call the vendor to cancel the contract
Prepare a detailed report
Order more products from the vendor
Schedule a customer support training session
Explanation:
Kevin says, ‘I will prepare a detailed report,’ which is the next action he states.
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