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Listening Quiz: Hoàn Thành Chứng Chỉ Sản Phẩm – Advanced Level
Th8 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
Mia training Daniel on how to pass the certification exam
Daniel and Mia discussing Daniel’s completed product certification and how it will help in sales
Daniel and Mia planning a product launch for a new client
Daniel asking Mia to explain the theory section of the certification
Explanation:
The conversation focuses on Daniel completing a product certification and how it will improve his confidence, sales talks, and client interactions.
2.
What did Daniel say about the certification?
It did not include any challenging parts
It included both practical tests and theory
It was only a written exam
It focused mainly on customer service
Explanation:
Daniel says, ‘It had both. The practical part was challenging,’ which shows the certification included both practical tests and theory.
3.
When does Daniel plan to use his certification?
After he finishes a second course
During a product launch event next month
At the end of the year review
In the next client meeting
Explanation:
Daniel says, ‘I plan to use it in the next client meeting.’
4.
What can be inferred about Daniel after completing the certification?
He is unsure whether the product is useful
He thinks practical tests are unnecessary
He wants to change to a different job
He feels better prepared to answer clients’ questions
Explanation:
Daniel says he feels more confident, can explain features better, and learned how to handle tough questions, so he is better prepared for client questions.
5.
Why does Mia say, ‘Knowing weaknesses helps us give honest advice to customers’?
She is suggesting that Daniel should avoid talking to customers
She is explaining why the certification can improve credibility with clients
She is asking Daniel to list the product’s strengths
She is criticizing Daniel for focusing on the product’s flaws
Explanation:
Mia connects knowing weaknesses with giving honest advice, which supports Daniel’s statement that honesty builds credibility and long-term relationships.
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