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Listening Quiz: Cuộc Gọi Discovery Với Lãnh Đạo Cấp C – Advanced Level
Th10 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of William’s conversation with Mia?
To negotiate a contract renewal
To announce a new product launch
To learn about Mia’s company goals and challenges
To discuss Mia’s personal career plans
Explanation:
William asks about the company’s strategic goals, growth challenges, technology priorities, security concerns, market expansion, and innovation plans to understand the company’s needs.
2.
Which metrics does Mia say her company uses to measure success in customer experience?
Website traffic and social media followers
Sales volume and profit margin
Employee retention and training completion
Satisfaction scores and repeat business rates
Explanation:
Mia says they track satisfaction scores and repeat business rates.
3.
What does Mia say is slowing down her company’s growth?
Outdated and difficult-to-use digital tools
Too many new product ideas
A lack of international interest
A shortage of customer feedback
Explanation:
Mia directly says their digital tools are outdated and hard to use.
4.
What can be inferred about Mia’s leadership team?
They are not concerned about customer data
They are focused on maintaining old systems
They want faster and more flexible technology
They have already expanded into Asia and Europe
Explanation:
Mia says upgrading technology is a priority and that they want faster, more flexible systems.
5.
Why does William say, “This helps us tailor our solutions”?
He is asking Mia to repeat her answers
He is offering a discount immediately
He is explaining that the discussion will guide his proposal
He wants to end the call quickly
Explanation:
William says the conversation helps them tailor their solutions, and Mia responds that she looks forward to his proposal, showing he is using the information to shape it.
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