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Listening Quiz: Cuộc Gọi Discovery Với Lãnh Đạo Cấp C – Advanced Level
Th10 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of William’s conversation with Mia?
To negotiate a contract renewal
To discuss Mia’s personal career plans
To learn about Mia’s company goals and challenges
To announce a new product launch
Explanation:
William asks about the company’s strategic goals, growth challenges, technology priorities, security concerns, market expansion, and innovation plans to understand the company’s needs.
2.
Which metrics does Mia say her company uses to measure success in customer experience?
Sales volume and profit margin
Employee retention and training completion
Satisfaction scores and repeat business rates
Website traffic and social media followers
Explanation:
Mia says they track satisfaction scores and repeat business rates.
3.
What does Mia say is slowing down her company’s growth?
A shortage of customer feedback
Outdated and difficult-to-use digital tools
A lack of international interest
Too many new product ideas
Explanation:
Mia directly says their digital tools are outdated and hard to use.
4.
What can be inferred about Mia’s leadership team?
They have already expanded into Asia and Europe
They want faster and more flexible technology
They are focused on maintaining old systems
They are not concerned about customer data
Explanation:
Mia says upgrading technology is a priority and that they want faster, more flexible systems.
5.
Why does William say, “This helps us tailor our solutions”?
He wants to end the call quickly
He is offering a discount immediately
He is explaining that the discussion will guide his proposal
He is asking Mia to repeat her answers
Explanation:
William says the conversation helps them tailor their solutions, and Mia responds that she looks forward to his proposal, showing he is using the information to shape it.
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