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Listening Quiz: Cập Nhật CRM Thứ Sáu và Lên Kế Hoạch Tuần Tới – Advanced Level
Th4 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main topic of Laura and James’s conversation?
Their disagreement about using CRM software
Their meeting with the company team
Their Friday work routines for staying organized
Their plans for a vacation next month
Explanation:
They discuss their Friday routines, including CRM updates, planning the next week, reviewing tasks, avoiding distractions, and sharing summaries.
2.
How long does Laura usually spend on her updates?
One hour
About 45 minutes
Two hours
All afternoon
Explanation:
Laura says, ‘Usually one hour. It is enough.’
3.
What does Laura do every Friday to keep the team informed?
She makes phone calls to each coworker
She sends a summary email
She updates the CRM for James
She holds a long meeting
Explanation:
Laura says, ‘Yes, I send a summary email every Friday.’
4.
What can be inferred about James from the conversation?
He wants to improve how he shares information with his team
He thinks notes are unnecessary
He prefers to work without any planning
He does not use the CRM very often
Explanation:
James says Laura’s summary email keeps everyone informed and then says, ‘I will try to do the same,’ which implies he wants to start sharing information with his team more effectively.
5.
Why does Laura mention that she closes all other apps?
To suggest James should stop making notes
To show she wants to avoid distractions while focusing
To explain why she works longer than James
To say she is not interested in CRM updates
Explanation:
Laura answers James’s question about focusing by saying she closes all other apps, which shows she does this to avoid distractions and stay focused.
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