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Listening Quiz: Cập Nhật CRM Thứ Sáu và Lên Kế Hoạch Tuần Tới – Advanced Level
Th4 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main topic of Laura and James’s conversation?
Their plans for a vacation next month
Their disagreement about using CRM software
Their Friday work routines for staying organized
Their meeting with the company team
Explanation:
They discuss their Friday routines, including CRM updates, planning the next week, reviewing tasks, avoiding distractions, and sharing summaries.
2.
How long does Laura usually spend on her updates?
Two hours
All afternoon
One hour
About 45 minutes
Explanation:
Laura says, ‘Usually one hour. It is enough.’
3.
What does Laura do every Friday to keep the team informed?
She sends a summary email
She holds a long meeting
She updates the CRM for James
She makes phone calls to each coworker
Explanation:
Laura says, ‘Yes, I send a summary email every Friday.’
4.
What can be inferred about James from the conversation?
He wants to improve how he shares information with his team
He does not use the CRM very often
He thinks notes are unnecessary
He prefers to work without any planning
Explanation:
James says Laura’s summary email keeps everyone informed and then says, ‘I will try to do the same,’ which implies he wants to start sharing information with his team more effectively.
5.
Why does Laura mention that she closes all other apps?
To suggest James should stop making notes
To show she wants to avoid distractions while focusing
To say she is not interested in CRM updates
To explain why she works longer than James
Explanation:
Laura answers James’s question about focusing by saying she closes all other apps, which shows she does this to avoid distractions and stay focused.
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