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Listening Quiz: Xử Lý Phản Đối Về Độ Phức Tạp Của Việc Triển Khai – Advanced Level
Th8 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Mia’s conversation with Paul?
To compare several different systems and recommend the cheapest one
To address Paul’s concerns and show that the new system can be implemented successfully
To explain why the new system is too difficult for most companies
To ask Paul to delay his decision until next year
Explanation:
Mia listens to Paul’s concern about complexity and explains how another customer handled it with support, training, and a pilot project.
2.
What did the client do first to handle the implementation challenge?
They started with a small pilot project
They waited until all staff were trained
They hired a new internal team
They replaced the system with a simpler one
Explanation:
Mia says the client ‘started with a small pilot project’ to manage the concern.
3.
How long did the full implementation take for the client?
About three months
About three weeks
About six months
About one year
Explanation:
Mia states that the full implementation took ‘about three months.’
4.
What can be inferred about Mia’s response to Paul’s concern?
She wants Paul to solve the problem without any help
She has no examples of successful implementation to share
She thinks the system is only useful after a full year
She is trying to reassure Paul by offering support and a real example
Explanation:
Mia gives a specific example of another client and says they will support Paul the same way, which shows she is reassuring him.
5.
Why does Paul say, ‘I feel better about trying it now’?
Because Mia’s explanation and support reduced his concern
Because he decided to cancel the project
Because he learned the system would be free
Because Mia explained that the system requires no training
Explanation:
Paul says this after Mia explains the pilot project, training, team support, and the positive result, which made him feel more comfortable.
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