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Listening Quiz: Lo Ngại về Hướng Dẫn Khách Hàng – Easy Level
Th7 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Cố vấn pháp lý (English for Legal Advisor)
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1.
What is the main topic of Jessica and Robert’s conversation?
Robert is training Jessica on customer service
A client instruction may violate anti-money-laundering rules
A client wants to open a new bank account
A payment was already approved and completed
Explanation:
They discuss a client request to send money quickly without clear reasons, possible money laundering risk, and the need to hold the transaction and report it to compliance.
2.
Why does Robert say the client instruction could be risky?
The client refused to provide any contact information
The client may be trying to hide the source of the money
The client asked to change the payment currency
The client has already been reported to the police
Explanation:
Robert says it could be a risk for money laundering, which implies the client may be trying to hide the source or purpose of the money.
3.
What does Jessica say is missing or unclear about the client information?
The client’s bank account number
The amount of money involved
The client’s background information
The client’s signature on the form
Explanation:
Jessica says she checked the client’s background, but some information is missing or unclear.
4.
Why does Robert tell Jessica to hold the transaction?
To make the client pay a higher fee
To wait until the client provides more details and compliance is informed
To process the transaction after business hours
To cancel the client’s account immediately
Explanation:
Robert says they should ask for more details, hold the transaction, and report it to compliance.
5.
What can be inferred about Jessica’s role in this situation?
She is handling the client issue according to internal procedures
She has already decided to reject the client permanently
She is trying to ignore Robert’s advice
She is responsible for approving all company loans
Explanation:
Jessica checks the background, discusses the AML concern, and agrees to hold the transaction and report it, which suggests she is following internal procedures.
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