Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Giữ Chân Khách Hàng Qua Giá Trị Dịch Vụ – Advanced Level
Th12 17, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
William compares several travel websites before choosing one
Emily persuades William to book directly by explaining the service benefits
William asks for a refund because he found hidden fees on another site
Emily explains how to cancel a reservation after a trip changes
Explanation:
The conversation focuses on Emily explaining the added value of booking with her service, such as personal support, flexible cancellation, and no hidden fees, to persuade William to book directly.
2.
What example does Emily give to show the service’s personal support?
They send reminders after the trip ends
They offer free breakfast during the stay
They help with special requests quickly
They lower the price for direct bookings
Explanation:
Emily says, ‘Sure. We help with special requests quickly,’ which is the example she gives of personal support.
3.
What does Emily say about cancellation policies?
They are unavailable for direct bookings
They require a long explanation
They are flexible
They only apply on weekdays
Explanation:
Emily directly says, ‘we offer flexible cancellation policies.’
4.
Why does William say that booking with Emily makes him feel safer?
Because Emily promised a lower price than other sites
Because Emily said the hotel is always fully booked
Because William no longer wants to travel
Because Emily explained that the company is clear about all costs
Explanation:
William says he has seen extra fees on other sites, and Emily responds that they are ‘clear and honest about all costs,’ which is why he feels safer booking there.
5.
Why does Emily mention that there are no hidden fees?
To tell William that cancellation is not allowed
To show that the booking is more expensive than other sites
To explain why special requests cannot be handled quickly
To convince William that booking with her service is trustworthy and valuable
Explanation:
Emily brings up no hidden fees to reassure William and support her point that the service offers more value and is clear and honest about costs.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Dệt May: Kết Quả Test Chống Cháy Cho Vải Giao Thông Công Cộng – Easy Level
Tiếp theo:
Listening Quiz: Quy Hoạch Cho Chiến Lược Không Phát Thải Carbon Ròng – Easy Level
→