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Listening Quiz: Khiếu Nại Của Khách Hàng Gửi Ban Quản Lý Đơn Vị Điều Hành Tour – Advanced Level
Th10 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the conversation mainly about?
A discussion about planning a new sightseeing tour
A request to book a different bus for the next day
A complaint about a tour bus and the actions to report it
A conversation about changing the tour schedule
Explanation:
Jessica complains that the bus was late and dirty, and they decide to contact the tour operator to report the poor service and ask for compensation.
2.
What does Jessica ask Daniel to include in the email?
The names of all the passengers
The weather conditions that day
A map of the tour route
The bus number and the time
Explanation:
Jessica says, ‘Include the bus number and time.’
3.
What does Jessica say they should ask for?
A free lunch on the bus
A refund or compensation
A new tour guide and a different route
A later departure time
Explanation:
Jessica says, ‘ask for a refund or compensation.’
4.
What can be inferred about the bus driver?
He did not show concern when Jessica complained
He apologized and tried to fix the problem
He was unaware that the bus was late
He offered them a different bus immediately
Explanation:
Jessica says she told the driver, ‘but he did not care,’ which implies he did not show concern about the complaint.
5.
What will Daniel do next?
Call the driver again
Ask Jessica to speak to the passengers
Write and send an email to the manager
Cancel the tour for everyone
Explanation:
Daniel says, ‘I will write an email to the manager’ and then, ‘I will send the email right now.’
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Du Lịch: Khiếu Nại Của Khách Hàng Gửi Ban Quản Lý Đơn Vị Điều Hành Tour – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Cuộc Họp Ủy Ban Vận Hành Hàng Tháng – Medium Level
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