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Listening Quiz: Phản hồi báo cáo lỗi của khách hàng – Easy Level
Th2 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What problem does Robert report to Emma?
The login page does not load.
The app freezes when he closes it.
The app crashes when he opens it.
The app is too slow to use.
Explanation:
Robert says, “the app crashes when I open it,” which matches option B.
2.
How soon does Emma think the bug can be fixed?
By tomorrow morning
In one week
In two days
Immediately after the call
Explanation:
Emma says, “I think we can fix it in two days.”
3.
Why does Emma say, “Thank you for telling me”?
To ask Robert to send another report
To refuse to help with the problem
To explain why the app crashed
To show appreciation for the bug report
Explanation:
Emma is responding to Robert’s bug report, so her words express appreciation for the information he gave her.
4.
What can be inferred about Emma’s attitude toward the bug?
She is unsure whether the app has a problem.
She does not think it is important.
She wants Robert to fix it himself.
She plans to deal with it quickly.
Explanation:
Emma says she will check it soon and that they want to solve it fast, which suggests she plans to deal with it quickly.
5.
What will Emma most likely do next?
Send Robert an email tomorrow
Ask Robert to reinstall the app before she checks it
Call Robert right away to cancel the fix
Ignore the bug report until next week
Explanation:
Emma says, “I will send you an email tomorrow,” so sending an email is the next stated action.
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