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Listening Quiz: Thảo luận về điều khoản SLA cho thời gian hoạt động cloud – Advanced Level
Th5 25, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
According to Sarah, what does 99.99% uptime mean in terms of downtime each year?
No downtime at all
About 8.76 hours a year
About 2 hours a year
About 52 minutes a year
Explanation:
Sarah says that 99.99% uptime means less downtime, about 52 minutes a year.
2.
How are service credits usually calculated if uptime falls below the target?
As a percentage of the monthly fee per downtime hour
As a refund of all contract costs
As a discount only for scheduled maintenance
As a fixed yearly bonus
Explanation:
Sarah explains that service credits are usually calculated as a percentage of the monthly fee per downtime hour.
3.
What do they use to verify uptime?
Third-party tools
Weekly phone calls with the provider
Internal employee reports
Customer complaints
Explanation:
Sarah says they use third-party tools to track service performance.
4.
What happens to scheduled maintenance in the SLA downtime calculations?
It is counted as downtime
It must be approved monthly
It is excluded from downtime calculations
It triggers automatic termination
Explanation:
Sarah states that scheduled maintenance is usually excluded from downtime calculations.
5.
What is the main focus of James and Sarah’s conversation?
Training staff to monitor server hardware
Choosing a cloud provider based on price only
Planning a new product launch schedule
Negotiating the terms of an SLA for cloud uptime
Explanation:
The conversation centers on discussing SLA terms for cloud uptime, including uptime targets, penalties, monitoring, reports, and termination terms.
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