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Listening Quiz: Kỳ Vọng Về Thanh Toán Và Dịch Vụ Khách Hàng – Easy Level
Th9 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Luật sư (English for Lawyer)
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1.
What is the main purpose of Paul’s conversation with Mia?
To welcome Mia and explain billing and client service expectations
To introduce Mia to the company’s sales team
To train Mia on how to use the office computer system
To ask Mia to prepare a client presentation
Explanation:
Paul welcomes Mia and explains the rules she should follow for billing and for working with clients.
2.
What should Mia do when she works on billing?
Ignore small mistakes if the client is busy
Send billing questions to the manager immediately
Ask clients to confirm their bills
Check the hours she works carefully
Explanation:
Paul says, “Always check the hours you work carefully.”
3.
How does Paul say Mia should handle clients’ questions?
Wait until the end of the day to respond
Only answer questions about billing
Tell them to contact the manager instead
Answer them quickly and be polite
Explanation:
Paul tells Mia to “be polite and answer their questions quickly.”
4.
What should Mia do if she notices a problem?
Ignore it unless it happens again
Fix it later after speaking with the client
Ask another coworker to handle it
Tell her manager right away
Explanation:
Paul says, “Yes, tell your manager right away.”
5.
What can be inferred about the billing mistakes mentioned in the conversation?
They should be corrected quickly and the client should be informed
They are not important if the client does not notice them
Only the manager should handle them, without telling the client
They should be left alone until the end of the month
Explanation:
Paul says to “fix them fast and inform the client,” which means billing mistakes should be corrected quickly and communicated to the client.
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