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Listening Quiz: Giới thiệu bảng điểm hiệu suất bán hàng mới – Advanced Level
Th11 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of Laura and Kevin’s conversation?
A problem with customer complaints
A new company lunch program
The introduction of a new sales performance scorecard
The team’s vacation schedule
Explanation:
Laura introduces a new sales scorecard, and the conversation focuses on what it measures, training, reports, and feedback.
2.
What does the new scorecard measure?
Product inventory and shipping times
Revenue, calls, and follow-ups
Employee attendance and punctuality
Only the number of new customers
Explanation:
Laura says the scorecard measures revenue, calls, and follow-ups.
3.
When does the training for the new scorecard start?
At the end of the month
This week for managers only
Tomorrow afternoon
Next week for everyone
Explanation:
Laura says, ‘training starts next week for everyone.’
4.
What can be inferred about the new scorecard?
It will only be useful after the year ends
It is meant to make sales performance easier to understand and improve
It will replace all team meetings
It is mainly used to track employee vacations
Explanation:
Laura says the scorecard is simple and clear to read and that it shows where the team needs to grow, so it is meant to help improve sales performance.
5.
What will the team receive to monitor their progress?
Daily phone calls from Laura
A printed handbook of last year’s sales
Monthly customer surveys
Weekly reports with their scores
Explanation:
Laura says, ‘We will get weekly reports with our scores,’ which shows what the team will receive to track progress.
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